At HerbaVital, we are committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our products, services, and platforms, including our website and any related applications. By using our services, you consent to the practices described in this policy.
- Contact Details: When you register an account, place an order, or contact our customer support, we may collect your name, email address, phone number, and shipping/billing addresses.
- Health – Related Information (Optional): If you participate in personalized wellness consultations or share health – related details to customize our medicated – diet tea recommendations (in line with our collaboration with Guangdong Provincial Hospital of TCM), we may collect relevant health information. This is strictly voluntary and will be handled with extreme confidentiality.
- Website and App Activity: We gather data about your interactions with our website and apps, such as pages visited, product views, search queries, and the time spent on different sections. This helps us improve user experience and tailor content.
- Device Information: We may collect details about the device you use to access our services, including device type, operating system, IP address, and unique device identifiers. This assists in ensuring service compatibility and security.
When you make a purchase, we collect transaction – related data, including payment method details (processed securely by third – party payment providers), order history, and purchase preferences.
- We use your personal information to process orders, deliver products, and provide customer support.
- Usage and behavioral data help us enhance our website functionality, optimize product offerings, and create a more personalized experience for you.
- We may use your contact information to send you order confirmations, shipping updates, and respond to your inquiries.
- With your consent, we may also send you promotional communications about our new products, special offers, and relevant wellness content related to our medicated – diet teas. You can opt – out of these communications at any time.
If you share health – related information, we use it solely to provide personalized medicated – diet tea recommendations and wellness advice, in accordance with the professional guidance from our TCM expert partners at Guangdong Provincial Hospital of TCM.
We may share your information with trusted third – party service providers who assist us in operating our business, such as shipping companies (to deliver products), payment processors (to handle transactions securely), and IT service providers (to maintain our digital platforms). These providers are contractually obligated to protect your information and use it only for the services they are engaged to perform.
We will disclose your information if required by law, such as in response to a valid court order, legal investigation, or to comply with applicable regulations.
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction. We will ensure that the receiving party adheres to similar privacy protection standards as described in this policy.
We implement a range of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include secure socket layer (SSL) encryption for online transactions, access controls to our data storage systems, and regular security audits. However, please note that no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You have the right to access the personal information we hold about you and to request corrections if any of it is inaccurate or incomplete. You can do this by contacting our customer support team through the channels provided on our website.
You can opt – out of receiving promotional communications from us by following the unsubscribe instructions in the emails or by adjusting your communication preferences in your account settings.
In certain circumstances, you may request the deletion of your personal information. We will comply with such requests unless we are legally required to retain the information for specific purposes, such as fulfilling legal obligations or processing pending transactions.
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete the information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a prominent notice on our website or by sending you a direct communication. The updated policy will be effective as of the date of posting or as otherwise specified.
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us
