For payment issues like failed transactions or incorrect charges, submit a detailed description via our support portal. Refunds are credited back to the original payment method. Please allow 3 - 5 business days for the funds to appear in your account, depending on your financial institution. In cases of promotional offers or pre - paid orders, specific refund rules apply. Check the offer details or contact us for clarification. If you disagree with a refund decision, you can appeal by providing additional evidence. Our team will review and respond within 2 business days.
You can initiate a return request within 12 hours after payment if you change your mind. Simply contact our customer service team through the official channel with your order info. 若您下单后改变心意，可在 支付完成 12 小时内 发起退货申请，通过官方渠道联系客服并提供订单信息即可 。 However, once the order enters the preparation and packing process, we can no longer process returns or refunds. This is because ingredients/materials are already allocated, and resources have been invested in fulfilling the order. 但 订单一旦进入配制、打包流程，将无法受理退 / 退款。原因是订单所需物料已调配，且为履约投入了资源成本 。
Refunds are only provided for orders with quality issues (e.g., damaged items, incorrect products). For orders without quality problems, we adhere to the “no - refund” principle to maintain fair operations for both parties. 仅在订单存在 质量问题（如商品损坏、错发等）时提供退款。若无质量问题，为保障交易公平性，将遵循 “无质量问题不退款” 原则 。
If you dispute a refund decision, submit supplementary proof (photos, videos, etc.) via the customer service platform. Our team will recheck and reply within 2 business days. 若对退款结果有异议，可通过客服平台补充凭证（照片、视频等），我们将在 2 个工作日内复核并回复 。
To help you shop smoothly, we’ve compiled answers to common questions about product use, shipping, and more. Check below for quick solutions, or contact our team for further help!
For detailed usage guides (e.g., instructions, tips), visit the product detail page—we’ve included step – by – step info there. If you still have questions, contact our customer support anytime.
Our cross – border delivery usually takes 15–20 business days. This may vary slightly due to customs clearance, holidays, or local logistics conditions. Tracking info will be updated once your order ships.
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We accept major credit cards (Visa, MasterCard), PayPal, and some local e – wallets. Choose your preferred method at checkout—all transactions are secure.
After your order ships, we’ll send a tracking number via email. Use it on the shipping carrier’s website or our order portal to check delivery status.
If an item is out of stock, it’ll show on the product page. Backordered items ship within 7–10 days once restocked. We’ll notify you of delays via email.
